Privacy Policy for Neno Technology B.V.

Effective Date: 

Neno Technology B.V. ("Neno," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, use our services, or otherwise interact with us. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

Neno Technology B.V. is Registered in the Netherlands
Website: https://www.neno.money
Contact Email: privacy@neno.money

2. What Data We Collect

We collect the following categories of personal data:

• Identity Data: Name, email address, and contact information.

• Contact Data: Email address, phone number, and physical address.

• Financial Data: Bank account details and payment information.

• Transaction Data: Details about payments and transactions.

• Device Data: IP address, browser type, and device information.

• Content Data: Information you provide when using our services.

• Profile Data: Username, password, and preferences.

• Usage Data: Information about how you use our website and services.

• Marketing and Communications Data: Your preferences for receiving marketing materials.

• Location Data: Geolocation information based on IP address.

• Voice/Call Recordings: Conversations recorded for security and evidential purposes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

3. How We Collect Your Data

We collect your data in the following ways:

• Direct interactions (e.g., when you contact us or sign up for our services).

• Automated technologies (e.g., cookies and analytics tools).

• Third parties and publicly available sources.

Data Collected from Phone Call Recordings: When you discuss contractual matters with us (such as account information or your transactions), the call will be recorded for security and evidential purposes. The recording of calls is justified with regard to our legitimate interest in being able to establish proof of requests for contractual information as well as to prevent and detect fraudulent behavior. Recordings are kept as long as necessary for security purposes and may be shared with competent authorities when legally required.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our services.

• To communicate with you regarding our services.

• To improve our website and services.

• To comply with legal obligations.

Legal Basis: We process your data based on your consent, performance of a contract, legal obligations, and legitimate interests.

Purposes for Which We Will Use Your Personal Data:

5. Sharing Your Data

We only share your data when necessary with:

• Service providers that help us operate our website and services.

• Legal and regulatory authorities if required by law.

• Other companies within our group for risk control and compliance purposes.

Service providers are bound by contractual agreements to protect your data and to use it only as instructed by us.

6. International Data Transfers

Some of our external third parties may be based outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection by implementing appropriate safeguards. Please contact us if you want more information about these safeguards.

7. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data.

• Correction: Request corrections to inaccurate data.

• Deletion: Request deletion of your personal data.

• Objection: Object to certain data processing activities.

• Data Portability: Request transfer of your data to another provider.

• Withdraw Consent: Withdraw consent at any time.

To exercise your rights, contact us at: privacy@neno.money

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.

9. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. You can manage your cookie preferences via your browser settings.

10. Third-Party Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before submitting any personal data.

11. Data Security

We use a variety of physical and technical measures to protect your personal data:

• Electronic data and databases are stored on secure systems with access controls.

• Our staff receive regular data protection and information security training.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@neno.money

Address: Neno Technolocy B.V, 19A Saffierstraat, Netherlands, 1074GH